Support
We have technical support services (both on-line and e-mail based) —
feel free to ask any questions, and we will do our best to help you.
But before placing request for help, it might be helpful to check our list
of Frequently Asked Questions — answer might
already be there.
E-mail support
Following support services are available via e-mail:
If you are registered owner of our products, then please include your
reference number (Ref.No.) into the subject line of your e-mail messages
— this may speed things up. You can find your Ref.No. in the
registration letter from ShareIt!
— our payment processor. If you've lost your Ref.No., you can try to
restore it at ShareIt's Customer Care
Center.
Also, it might be a good idea to include a product name into the subject
line, because this will help your letter to pass through spam and virus
filters.
Forum
Our on-line support forum has following sections:
Please note, that we do not post files to our forum. If you want to get
some patch, then ask by e-mail — use any address from the list
above.
Updates
Following page has instructions on how to get an updated version of any
script: How to obtain an Update.
Questions, that are not addressed by our support team
We do not process orders directly — we use payment processor: ShareIt!. Thus, all questions about
payments, first-time delivery, lost reference numbers and user profile changes
must be directed to ShareIt's Customer
Care Center.
