I am REALLY ANGRY at the the purchase/update process

[ghassett]

I am very angry at the moment. I really need version 2.7.5 which fixes the "nodeByID fails after addNode or setCaption" bug. I am a customer. I went to their "download an update" page and could not log in.

I figured that maybe I had forgotten my password or email address -- I tried every conceivable combination, but still could not log in to the download area.

So, I went and spent $49.00 to buy the software AGAIN -- this time, I carefully wrote down the email address I used, the reference number from shareIt (their payment partner), and the "account name" which was created for me (which was my email with "-3" added to the end of it).

Guess what -- after paying for the software, I was sent to a download page for version 2.6 (I need 2.7.5, remember?)

No problem, I figured -- now that I have my email, account, and reference number, I can CERTAINLY log into the update center (http://www.jscd-support.com/). But guess what -- even with my brand new shareIt reference number and my perfectly accurate account information, I can't get 2.7.5 -- even after paying TWICE for the software. I just keep getting "RefNo or email you have entered does not exists in our system."

Emails have gone unreturned. What is up with this customer service? How can I get version 2.7.5 -- TODAY -- and also get back the extra $49 that I spent just to make sure I had a valid email and reference number!!?

[Sergey Nosenko]

Please send us your RefNo to jssupport@cooldev.com and we will check and fix your access to Customer Care Center and of course will send you the latest version of software.

[ghassett]

Hi - after waiting approximately 24 hours, I was able to retrieve a password, log in, and get version 2.7.5. I am still experiencing the memory leak (lefover node) outlined here:

http://javascript.cooldev.com/forum/viewtopic.php?t=1204&sid=1c03ae0766268d39c879a0728df3d669

It also seems that if I call setCaption(), then walk the list of nodes using nodeByIndex(), I then see two nodes -- one with the old caption and one with the new caption. Is this right?

[AlexKunin]

Please, get the latest version - many bugs with dynamics were fixed.